View Issue Details

IDProjectCategoryView StatusLast Update
0001574T99X171.00 SKB EagleGeneralpublic2024-07-19 09:57
Reporter(ALTech) SH Son Assigned To(PM) Roisy Liang Due Date2023-04-04 16:42
PrioritynormalSeveritys4-minorReproducibilityhave not tried
Status closedResolutionfixed 
Summary0001574: [Eagle] 2022.12 RMA_KR 4th (Lot4) shipping list
Description[Eagle] 2022.12 RMA shipping list
This lot contained LED defect, No boot, No power
Also has failure analysis STBs
 - Manufactured 2022
  *No boot 21 pcs
2149688001202201366401
2149688001202201325030
2149688001202201275341
2149688001202201272415
2149688001202201266045
2149688001202201255932
2149688001202201194533
2149688001202201181396
2149688001202201180623
2149688001202201166947
2149688001202201158048
2149688001202201150003
2149688001202201148219
2149688001202201127388
2149688001202201110090
2149688001202201103615
2149688001202201099449
2149688001202201077681
2149688001202201072535
2149688001202201067557
2149688001202201064140

  *No Power 1pcs
2149688001202201099769

 - Not repaired defect after Factory RMA
  * LED defect 6pcs
2149688001202005167239
2149688001202005108242
2149688001202005099585
2149688001202003071165
2149688001202003038550
2149688001202001050912

  * No HDMI output 3pcs
2149688001202101015889
2149688001202005175719
2149688001202005172929

  * No boot 1pcs
2149688001201908047829

  * No power 1pcs
2149688001201909130824
TagsNo tags attached.
Attach Tags

Relationships

related to 0000814 closed(Sales) Miya Wang RMA Specification for BFX-AT100 
related to 0001471 closed(MFG) An Tran [Eagle] RMA in warranty 
related to 0001193 closed(MFG) An Tran [Eagle] 1st RMA shipping list 
related to 0001481 closed(MFG) An Tran [Eagle] 2nd RMA shipping list : LED RMA List 
related to 0001524 closed(MFG) An Tran [Eagle] 2022.08 RMA_KR 2nd(lot2) shipping list 
related to 0001541 closed(MFG) An Tran [Eagle] 2022.09 RMA_KR 3rd(lot3) shipping list 
related to 0001629 closed(MFG) Yuri Ruan [Eagle] 2023.02 RMA_KR 5th (Lot5) shipping list 
related to 0001660 closed(MFG) Yuri Ruan [Eagle] 2023.02 Monthly RMA_KR_202302 (Lot6) shipping list 
related to 0001690 new [Eagle] RMA status 

Users monitoring this issue

User List (ALTech) BY Lee , (ALTech) JW Kim , (ALTech) Lonnie Kim , (ALTech) SH Son , (ALTech) Sophie Lee , (ALTech) Sun Choul Joung , (ALTech) SY Yoon , (MFG) An Tran , (MFG) Ben Trinh , (MFG) Yuri Ruan , (PM) Dennis Lu , (PM) Eva Sun , (PM) Roisy Liang , (PM) Sheila Tu , (PM) Tiffanie Lai , (Sales) Miya Wang

Activities

(ALTech) SH Son

2022-12-09 09:05

developer   ~0011436

Total 12728pcs
Detailed list is attached.

this lot is packing work now, will update Invoice and BL.
also this invoice will applied paper T99x202 (actual T99x171).

Thanks
SON
ALT STB_221209.xlsx (553,648 bytes)

(MFG) Yuri Ruan

2022-12-09 10:22

developer   ~0011438

Hi SH,
I checked the attach file and find 142pcs UH200. These 142 pcs in customs declaration is T99X202, right ?
 And total T99X202 data for this time is 1523pcs ?
Thank you !

(ALTech) SH Son

2022-12-09 12:47

developer   ~0011440

Hi Yuri,

Yes. UH200 is T99x202.
and will customs declaration T99x202 total 1523pcs = T99x202(actual) 142pcs + T99x202(paper, actual t99x171) 1381pcs

I will update draft invoice and BL before declaration. Please check Factory side also.

Thanks
SON

(Sales) Miya Wang

2022-12-09 13:42

developer   ~0011441

Hi SH,

Sorry that we are discuss with ALT Biz team about Non-LED out of warranty repair cost.
Now we are not sure that ALT will pay NON-LED out of warranty, so BT can not pull in any RMA any more.
Please stop shipping RMA to BT/VN until we deal the cost issue.
Thanks.

(ALTech) SH Son

2022-12-09 15:04

developer   ~0011444

Hi Miya Wang
Some of these include STB nearing the warranty period.
What if the warranty period is over in this lot 12728pcs during the discussion?
FII will take all of warranty nearing the warranty period?

I think keep discussing about Non-LED out of warranty repair cost.
but, LED issue and defect with warranty STBs RMA is no issue with ALT and FII.
so, please keep taking the LED issue and defect with warranty STBs RMA

Thanks
SON

(Sales) Miya Wang

2022-12-09 16:32

developer   ~0011450

Hi SH,

I am very sorry about that our system can not accept any RMA shipment now because previous payment has not been arranged by ALT.
ALT said will reply us about the payment within next week.
So 4th RMA has to be shipped out until then.

Thianks
Miya

(ALTech) SH Son

2022-12-14 14:57

developer   ~0011482

Hi Miya
I checked this list ( ALT STB_221209.xlsx) that manufactured 2019 is 6205pcs and 2020 is 5080pcs

Please answer that If the RMA process is stopped, the warranty period of these lists shall be the responsibility of the FII.

Thanks
SON

(Sales) Miya Wang

2022-12-14 15:30

developer   ~0011484

Hi SH,

Sorry that RMA has to be stopped because of ALT do not agree to pay for 2nd RMA.
So Fii might not take responsibility of this issue.
ALT said will reply us about payment before today.
Please reply PO and arrange the payment within this week.
Then we will start RMA immediately.

Thanks
Miya

(ALTech) SH Son

2023-01-30 17:22

developer   ~0011886

Hi Miya

here is FORMAT RMA about this lot (12728pcs) as we discussed

Please review and feedback.

Thanks
SON

(ALTech) SH Son

2023-02-08 10:45

developer   ~0012058

HI Yuri,
here is invoice for RMA KR 4th 12728pcs
And vessel schedule below
[-]
V/S: BF CARP 2303S
Incheon ETD: 2/14
Hongkong ETA: 2/17
SIZE: 20DRY*1

I will update the BL soon.

Thanks
SON

(ALTech) SH Son

2023-02-09 14:22

developer   ~0012087

HI Yuri,
Here is Check BL
i
Thanks
SON

(ALTech) SH Son

2023-02-10 09:17

developer   ~0012115

HI all,

the vessel schedule is delay due to Bad weather and port congestion the last ports

V/S: BF CARP 2303S
Incheon ETD: 2/15
Hongkong ETA: 2/18

Thansk
SON

(MFG) Yuri Ruan

2023-02-11 10:08

developer   ~0012126

Hi SH
 Well noted.
 I will follow the next schedule
Thank you !

(ALTech) SH Son

2023-03-23 09:00

developer   ~0012611

Hi Yuri and An,
I remind that please check box number "ALT_20221125304"

this box need to failure analysis STBs
 - Manufactured 2022 : No boot 21 pcs, No Power 1pcs
 - Not repaired defect after Factory RMA* : LED defect 6pcs, No HDMI output 3pcs, No boot 1pcs, No power 1pcs
  *these boxes should be free of charge RMA.
https://mantis.cnsbg.foxconn.com/vaas/view.php?id=1481#c11363

Thanks
SON

(ALTech) SH Son

2023-03-27 09:21

developer   ~0012641

Hi Yuri,

about this lot and lot 3360pcs(0001629:0011960)
is arrived in the factory?

and please upload the RMA production schedule also


Thanks
SON

(ALTech) SH Son

2023-04-17 10:24

developer   ~0012880

Hi Yuri
about Lot4 + Lot5 (12728 + 3360pcs) 0001574, 0001629

Please update the RMA production plan.,
last update plan is only updated sorting and burning schedule

Thanks
SON
image.png (104,816 bytes)   
image.png (104,816 bytes)   

(ALTech) SH Son

2023-04-26 15:42

developer   ~0013013

Hi Yuri
Hongkong ATA (2/28). this lot RMA due date was -4/4. (6 weeks after arrival HK).
-> Please update the production status,

(ALTech) SH Son

2023-07-11 14:41

developer   ~0013605

This lot partially RMA delivered 2023/07/11
Lot 4 3182 + 25 =3207pcs

scrap
Lot3 119pcs
Lot 8pcs

(PM) Roisy Liang

2023-07-12 09:34

developer   ~0013612

Hello SH Son,
I would like to send you FA report of scrap report of lot 4 RMA shipment(3334pcs)
Please kindly help to check and let me know if you have any questions.
Thanks so much!
Scrap Report of 119pcs.xlsx (5,688,850 bytes)
Scrap Report of 8pcs.xlsx (666,772 bytes)

(PM) Roisy Liang

2023-08-21 11:03

developer   ~0013921

Hello SH Son,

I would like to send you FA report and scrap report of lot 4&5 RMA shipment(11608pcs)
Please kindly help to check and let me know if you have any questions.

Thanks so much!
Roisy Liang

(MFG) An Tran

2023-09-06 14:43

developer   ~0014089

Hello SH Son,

I would like to send you FA report of 63pcs and scrap report of 121pcs RMA lot 4 shipment(3334pcs)
Please kindly help to check and let me know if you have any questions.

Thanks so much!
Roisy Liang
Scrap Report of 121pcs.xlsx (5,818,734 bytes)

(PM) Roisy Liang

2023-10-18 10:35

developer   ~0014332

Hello Mr.SH Son,

I would like to send you invoice and packing list of lot 4&5 RMA shipment (11608pcs T99X171.00 & 530pcs T99X202.00)
Please kindly help to check and let me know if you have any questions.

Thanks so much!
Roisy Liang

(PM) Roisy Liang

2023-10-18 10:36

developer   ~0014333

Hello Mr.SH Son,

I would like to send you invoice and packing list of lot 4&5 RMA shipment (11608pcs T99X171.00 & 530pcs T99X202.00)
Please kindly help to check and let me know if you have any questions.

Thanks so much!
Roisy Liang

(PM) Roisy Liang

2023-10-18 17:42

developer   ~0014341

Update invoice & packing list

Hello Mr.SH Son,

I would like to send you updated invoice and packing list of lot 4&5 RMA shipment (11608pcs T99X171.00 & 530pcs T99X202.00)
Please kindly help to check and let me know if you have any questions.

Thanks so much!
Roisy Liang

(ALTech) SH Son

2023-10-19 10:23

developer   ~0014344

Hi Roisy Liang

Please update invoice with each Serial number.


Thanks
SON

(PM) Roisy Liang

2023-10-19 20:15

developer   ~0014352

Hello Mr. SH,

This is updated invoice with serial number of 11608pcs RMA T99X171.00 & 530pcs RMA T99X202.00.
Please kindly check the attached file for your reference and let me know if you have any questions.

Thank you so much!
Roisy Liang

(PM) Roisy Liang

2023-10-19 20:37

developer   ~0014353

Updated invoice with serial number

Hello Mr. SH,

Sorry for updating again many times, please kindly use this updated file for your reference.

Many thanks!
Roisy Liang

(ALTech) SH Son

2024-07-19 09:57

developer   ~0016309

This lot RMA was finished. Close this ticket.

Issue History

Date Modified Username Field Change
2022-12-09 08:59 (ALTech) SH Son New Issue
2022-12-09 09:00 (ALTech) SH Son Issue Monitored: (ALTech) BY Lee
2022-12-09 09:00 (ALTech) SH Son Issue Monitored: (ALTech) JW Kim
2022-12-09 09:00 (ALTech) SH Son Issue Monitored: (ALTech) Lonnie Kim
2022-12-09 09:00 (ALTech) SH Son Issue Monitored: (ALTech) SH Son
2022-12-09 09:00 (ALTech) SH Son Issue Monitored: (ALTech) Sophie Lee
2022-12-09 09:00 (ALTech) SH Son Issue Monitored: (ALTech) SY Yoon
2022-12-09 09:00 (ALTech) SH Son Issue Monitored: (MFG) An Tran
2022-12-09 09:00 (ALTech) SH Son Issue Monitored: (MFG) Ben Trinh
2022-12-09 09:00 (ALTech) SH Son Issue Monitored: (MFG) Yuri Ruan
2022-12-09 09:00 (ALTech) SH Son Issue Monitored: (PM) Dennis Lu
2022-12-09 09:00 (ALTech) SH Son Issue Monitored: (PM) Eva Sun
2022-12-09 09:00 (ALTech) SH Son Issue Monitored: (PM) Sheila Tu
2022-12-09 09:00 (ALTech) SH Son Issue Monitored: (PM) Tiffanie Lai
2022-12-09 09:00 (ALTech) SH Son Issue Monitored: (Sales) Miya Wang
2022-12-09 09:00 (ALTech) SH Son Relationship added related to 0000814
2022-12-09 09:00 (ALTech) SH Son Relationship added related to 0001471
2022-12-09 09:00 (ALTech) SH Son Relationship added related to 0001193
2022-12-09 09:00 (ALTech) SH Son Relationship added related to 0001481
2022-12-09 09:00 (ALTech) SH Son Relationship added related to 0001524
2022-12-09 09:00 (ALTech) SH Son Relationship added related to 0001541
2022-12-09 09:05 (ALTech) SH Son Note Added: 0011436
2022-12-09 09:05 (ALTech) SH Son File Added: ALT STB_221209.xlsx
2022-12-09 09:06 (ALTech) SH Son Assigned To => (MFG) An Tran
2022-12-09 09:06 (ALTech) SH Son Status new => assigned
2022-12-09 10:22 (MFG) Yuri Ruan Note Added: 0011438
2022-12-09 12:47 (ALTech) SH Son Note Added: 0011440
2022-12-09 13:42 (Sales) Miya Wang Note Added: 0011441
2022-12-09 15:04 (ALTech) SH Son Note Added: 0011444
2022-12-09 16:32 (Sales) Miya Wang Note Added: 0011450
2022-12-14 14:57 (ALTech) SH Son Note Added: 0011482
2022-12-14 15:30 (Sales) Miya Wang Note Added: 0011484
2022-12-14 19:12 (SW) Jacky Chiang Severity s2-severe => s4-minor
2023-01-30 17:22 (ALTech) SH Son Note Added: 0011886
2023-01-30 17:22 (ALTech) SH Son File Added: 20221214 BFX-AT100_12728pcs_FORMAT RMA.xlsx
2023-01-31 09:55 (ALTech) SH Son Relationship added related to 0001629
2023-02-08 10:45 (ALTech) SH Son Note Added: 0012058
2023-02-08 10:45 (ALTech) SH Son File Added: ALT-20230207-1 BFX-AT100_Invoice_12728pcs.xls
2023-02-08 10:46 (ALTech) SH Son Assigned To (MFG) An Tran => (MFG) Yuri Ruan
2023-02-09 14:22 (ALTech) SH Son Note Added: 0012087
2023-02-09 14:22 (ALTech) SH Son File Added: HINCHKG23020001 CHECK BL.PDF
2023-02-10 09:17 (ALTech) SH Son Note Added: 0012115
2023-02-11 10:08 (MFG) Yuri Ruan Note Added: 0012126
2023-02-20 10:12 (ALTech) SH Son Relationship added related to 0001660
2023-03-23 09:00 (ALTech) SH Son Note Added: 0012611
2023-03-27 09:21 (ALTech) SH Son Note Added: 0012641
2023-03-27 15:52 (ALTech) SH Son Relationship added related to 0001690
2023-04-04 09:38 (ALTech) SH Son Summary [Eagle] 2022.12 RMA shipping list => [Eagle] 2022.12 RMA_KR 4th (Lot4) shipping list
2023-04-17 10:24 (ALTech) SH Son Note Added: 0012880
2023-04-17 10:24 (ALTech) SH Son File Added: image.png
2023-04-26 15:42 (ALTech) SH Son Note Added: 0013013
2023-04-26 15:43 (ALTech) SH Son Due Date => 2023-04-04 16:42
2023-06-24 09:50 (PM) Roisy Liang Issue Monitored: (PM) Roisy Liang
2023-07-11 14:41 (ALTech) SH Son Note Added: 0013605
2023-07-11 14:41 (ALTech) SH Son File Added: JUN 2 -RMA_Invoice-Packing list.xls
2023-07-11 14:41 (ALTech) SH Son File Added: JUN 3 -RMA_Invoice-Packing list.xls
2023-07-11 14:41 (ALTech) SH Son File Added: JUN-RMA_Invoice-Packing list.xls
2023-07-12 09:34 (PM) Roisy Liang Note Added: 0013612
2023-07-12 09:34 (PM) Roisy Liang File Added: 4rd RMA NON LED FA report_ALT (3334pcs) -long.xlsx
2023-07-12 09:34 (PM) Roisy Liang File Added: Scrap Report of 119pcs.xlsx
2023-07-12 09:34 (PM) Roisy Liang File Added: Scrap Report of 8pcs.xlsx
2023-07-12 14:20 (ALTech) SH Son Assigned To (MFG) Yuri Ruan => (PM) Roisy Liang
2023-08-21 11:03 (PM) Roisy Liang Note Added: 0013921
2023-08-21 11:03 (PM) Roisy Liang File Added: 4th&5th RMA NON LED FA report_ALT.xlsx
2023-08-21 11:03 (PM) Roisy Liang File Added: RMA SCRAP REPORT Of 42PCS .xlsx
2023-08-21 16:23 (ALTech) Sun Choul Joung Issue Monitored: (ALTech) Sun Choul Joung
2023-09-06 14:43 (MFG) An Tran Note Added: 0014089
2023-09-06 14:43 (MFG) An Tran File Added: Scrap Report of 121pcs.xlsx
2023-09-06 14:43 (MFG) An Tran File Added: 4th RMA NON LED FA report_ALT (63pcs).xlsx
2023-10-18 10:35 (PM) Roisy Liang Note Added: 0014332
2023-10-18 10:36 (PM) Roisy Liang Note Added: 0014333
2023-10-18 10:36 (PM) Roisy Liang File Added: INVOICE--- FUYU---1285436.xls
2023-10-18 17:42 (PM) Roisy Liang Note Added: 0014341
2023-10-18 17:42 (PM) Roisy Liang File Added: RMA 4th&5th_Invoice-Packing list.xls
2023-10-19 10:23 (ALTech) SH Son Note Added: 0014344
2023-10-19 20:15 (PM) Roisy Liang Note Added: 0014352
2023-10-19 20:15 (PM) Roisy Liang File Added: RMA 4th&5th_Invoice-Packing list-2.xls
2023-10-19 20:37 (PM) Roisy Liang Note Added: 0014353
2023-10-19 20:37 (PM) Roisy Liang File Added: (updated)RMA 4th&5th_Invoice-Packing list.xls
2024-07-19 09:57 (ALTech) SH Son Status assigned => closed
2024-07-19 09:57 (ALTech) SH Son Resolution open => fixed
2024-07-19 09:57 (ALTech) SH Son Note Added: 0016309